Shipping


WHEN WILL I RECEIVE MY ORDER?

The orders are typically shipped and delivered within 7-14 business days depending on your location. All my products are hand-made and it may therefore take a couple of days to produce in case I run out of stock. Rings may take longer to produce because the size has to be adjusted. I will do my best to send the product as quickly as possible and you will receive an email notification once your order has been shipped. In case your order is urgent and you need a fast-track shipping, please contact me at info@nathalyduran.com

WHAT ARE THE SHIPPING COSTS?

Standard EU shipping with tracking is free for orders placed before 30/09/2020. Standard international shipping outside the EU is EUR 9.99. In case your order is urgent and you need a fast-track shipping, please contact me at info@nathalyduran.com

RETURNS AND EXCHANGES

You can return or exchange all my products within 30 days after the purchase. To request a return or exchange, please contact me at info@nathalyduran.com. To be eligible for a return or exchange you will have to send the item back to me and you will have to cover the return shipping cost. In case you have any doubts, do not hesitate to contact me!